Quality Manager

Reporting to: Plant Manager / Divisional Quality Manager

Ref.: QM

Responsibility:

• Leading a quality and laboratory team up to 8 FTE’s in an effective and efficient manner;
• Leading continuous improvement of quality systems to prevent defects, reduce process variation and eliminate waste;
• Driving quality costs down by determining the most efficient cost effective way to make the products;
• Managing vendor and customer claim processes;
• Directing and motivating employees to create a high quality team environment;
• Educating employees to make sound processing and raw material selection decisions by working on the shop floor as needed;
• Providing leadership for team-based problem solving efforts in response to customer complaints and internal waste and rework issues;
• Determining and defining quality scope and objectives;
• Ensuring the quality projects are completed on time and within budget;
• Predicting and designing resources, preparing budgets, monitoring progress and keeping stakeholders posted the entire time;
• Improving plant EH&S, Quality, Cost, Delivery and People Performance by implementing state of the art solutions;
• Creating value through employee engagement in CI processes;
• Creating and ensuring safety work environment (LOTO, ZERO ACCIDENTS);
• Managing and ensuring full compliance in relation to daily operational requirements of SAP and other quality systems;
• Setting requirements for raw materials or intermediate products for suppliers and monitoring their compliance;
• Devising and reviewing specifications for products or processes;
• Understanding customer needs and requirements to develop effective quality control processes;
• Understanding the requirements for the product/service and have a sense of responsibility towards our potential and existing customers as well as the competition;
• Inspecting the final product to make sure it has been built with compliance to legal standards and meets customer expectations;
• Overseeing all product development procedures to identify deviations from quality standards;
• Keeping accurate documentation and perform statistical analysis;
• Solicit feedback from customers to assess and improve quality standards;
• Submitting detailed reports to appropriate executives;
• Beeing on the lookout for opportunities for improvement and develop new efficient procedures;
• Planning and initiating supplier development initiatives for Supplier Quality improvement;

Key Objectives:

• Create a high quality culture in everything what we do;
• Ensure the quality projects are completed on time and within budget;
• Champion lowest quality costs through management and control of costs, waste and focus on efficiency;
• Champion the ethos of continuous improvement throughout the departments;
• Delivery of the agreed quality in manufacturing performance with reference to divisional benchmarks and best practices;
• Weekly project reporting at local management team level and as input for the Divisional Board.

Competencies:

• Good communication skills;
• Detailed-oriented and excellent analytical skills;
• Excellent math abilities and working knowledge of data analysis/statistical methods;
• Results driven with power of persuasion;
• Excellent problem solving skills;
• Ability to think outside the box in developing ideas to improve quality performance;
• Able to get the best out of people in all circumstances with high respect to them;
• Passionate about being the “best” at what we do.

Behaviour:

• Dedicated: Devoted to a task or purpose with loyalty or integrity;
• Leader: Inspires teammates to follow them;
• Enthusiastic: Shows intense and eager enjoyment and interest;
• Team Player: Works well as a member of a group.

Measures:

• Quality costs;
• Waste, rework, warranties costs;
• Certifications costs;
• Various quality KPI measures

Requirements:

• 5+ years in the position Quality Manager with proven background (preferably in automotive);
• Strong familiarity with quality management techniques (FMEA, 8D), methodologies (DMAIC, DCDV), and best practices;
• Strong customer service skills;
• Proven Lean Manufacturing experience is essential;
• Six Sigma Green Belt or Black Belt Certification is a plus;
• Continuous Improvement processes and WCM standards become the norm.