Senior Helpdesk - Network

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
For our Client, leading international financial institution located in Kraków, we are currently looking for Senior IT Specialist to join Infrastructure Sevices and Support Helpdesk Team.

Your new role
Working on this position you will be responsible for troubleshooting and solving users problems via phone, reporting all calls and ensuring that all issues are solved. Your responsibilities will also include installation of new software printer drivers, logging problem description and taking actions to resolve user calls, instalation of software on stand-alone Pcs/laptops, follow-up with users and technical staff to ensure problem resolution as well as customer satisfaction. Moreover, your scope of duties will involve solving problems with hardware, basic LAN as well as facing problems with applications

What you'll need to succeed
To be successful Candidate you should hold Bachelor’s Degree in IT, have working knowledge of LAN and mainframe systems. Moreover, you should have ability to use standard desktop tools effectively, including MS Office and Lotus Notes. Also, you need to have analytical and problem solving abilities. Very good knowledge of English language is a must.

What you'll get in return
Our Client offers interesting learning and development opportunities, good atmosphere that is built on trust, support and mutual respect. Moreover, Client offers attractive benefit and bonus package .

What you need to do now
If you are interested in this position, do not hesitate to send us your CV in English.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl