Service Centre Team Leader

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Minimum 3 years of experience in people management area
• Strong people management skills and interpersonal & communication skills with ability to build relationships with the Client
• Must have experience working in ServiceNow and creating reports and trend analysis.
• Must have an experience on ITSM processes and procedures like Incident, Problem, Request Management, Knowledge Management, Major Incident & Event management processes. 
• Multitasking, ability to organize own and team’s work in compliance with the operational procedures, tight deadlines, KPI/Client's reporting requirements, ad hoc priority tasks
• Excellent analytical Skills
• Technical and practical Knowledge in areas mentioned below are a MUST: Windows OS (10), O365, printers, desktops, AD, Citrix, mobile devices
• Knowledge about below tools will be an asset: TeamViewer, ServiceNow, Telephony tools
• Additional language Spanish or French at least basic level will be an asset

What duties will help you grow?

• Manage Front Line team, ensure quality and efficiency of work
• Manage the completion of required close activities according to requirements – coordinating work of the team and calls with the client
• Must have an experience on ITSM processes and procedures like Incident, Problem, Request Management, Knowledge Management, Major Incident & Event management processes.
• Work closely with the client and maintains good working relationship
• Act as a Subject Matter Expert for the team

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities. 
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

• We don't have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?