Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Service Desk Team Leader
Nr ref.: 4-10-53428
For our Client, an international provider of IT infrastructure services, we are looking for successful Service Desk Team Leader with English and German.
As a Service Desk Team Leader you will be responsible for:
- Ensuring the smooth running of the service through effective management of a team
- Inspiring the team and taking care of company's unique culture and proper communication
- Working to improve the knowledge and skills within the team as well as recognizing the potential
- Providing team building activities to spread the fun and positivity at work
- Taking care of a proper workload of team members and keeping an eye on deadlines
- Resolving potential problems and conflicts within the team
- Taking care of analyses and preparing reports related to business area
Requirements:
- Previous work experience as a team leader/supervisor
- Service desk experience (1st, 2nd line support)
- Excellent customer service skills
- Good knowledge of Excel
- Excellent communication skills
- Excellent team management/ leadership skills
- Self-motivation and ability to motivate others
- Analytical skills (ability to analyze data and prepare reports)
- Performance metrics knowledge (KPI etc.)
- Fluent English and German
Benefits:
- Work in a diverse, innovative and fast growing company
- Trainings and language courses
- Opportunities for career development
- Work in a modern office in the centre of Poznań
- Benefits package (including 1 additional day off, private healthcare, multisport)
- Relocation package
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".