Service Owner

We are looking for an experienced Service Owner!
Location: Remote

$: 830 zł net/day/B2B

• 5 years of experience in leading full cycle of IT Operations
• 5 years of experience in leading virtual/dispersed and multinational teams in IT Operations
• Experience in successful using SCRUM or other Agile and/or Lean methods/toolsAdvanced knowledge of ITIL processes and agile methodologies (preferably confirmed with a certificate)
• Advanced knowledge of Service Management tools preferably ServiceNow and Jira
• Nice to have: Experience in Cloud Integration

• Maintaining roadmap for solution lifecycle within the Legal area, and aligned with Business and IT strategies, lead strategy with Enterprise Architecture
• Managing customers' experience and satisfaction with the Solution (covering all involved components), identify and assess prospects to evolve service and maintain trust
• Providing oversight and escalation for adherence to IT Standards (incl Security, Privacy, Quality and Processes)
• Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
• Working with vendors to ensure effective and appropriate mapping of business needs to technology capabilities
• Communicating proactively and reactively around solution related events (Change, Incident and Major Updates)