Service Reporting Manager

Recruitment process for this position and onboarding trainings are conducted online.

                       

What do you need to start?

• ITIL Foundation certification
• Excellence skill with Excel
• Experience working with ITSM (Remedy) ITBM (GRS2) ServiceNow and Tableau preferably
• Experience working in a reporting role
• Excellence written and communication skills
• Maintain process and procedure documentation
• Measure to manage - Prepare monthly reporting to show results and focus areas of Operations 

 

What duties will help you grow?

• Manage Service Level Collection and Reporting, supported by SI Reporting team
• Perform Service Level Validation, manage Service Level Exceptions,
• Conduct Compliance Review Meetings,
• Facilitate Service Level Improvement Plans,
• Track Service Credits and Earnback, facilitate Service Level Changes  

 

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.  In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).