Tornos, a global supplier of Swiss-type and Bar Milling manufacturing equipment, including the tooling, services, spare parts, wear parts, consumables and automation solutions that support these systems. Markets served by Tornos include: Aerospace, automotive, medical, tool and die manufacturing. Tornos is an international company focused on the future. We are always looking for talented people who support growing the business and whose capabilities can be enhanced. Today Tornos has more than 700 employees around the world. Just over half of our employees are based in Moutier, Switzerland, the other half of our employees being located in our production centers in Asia (China and Taiwan) and in our seven subsidiaries (United States, Europe and Asia).
Tornos Poland in Kąty Wrocławskie is looking for a:
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Entity: Tornos Technologies sp. z o.o / Shared Service Centre
Location: Poland
Department: Tornos Global Service
Position Title: ServiceNow Administrator
Rank: Service Business manager
Department: Tornos Service
Reports To: Head of Shared Service Centre
Contract Type: Full time
Organization
Tornos company specializes in the manufacture of machines designed to produce parts requiring extreme precision and quality. Since our 1914 founding, Tornos has pioneered sliding headstock technology. True to our promise, “We keep you turning,” we manufacture CNC sliding headstock automatic turning machines, cam- or numerically controlled multi-spindle machines, and machining centers for complex workpieces requiring high-precision machining, all backed by our own software and services. Rooted in Switzerland, Tornos’ global footprint keeps us close to our customers. Manufacturers across a wide range of growing market segments—from automotive and medical and dental to micromechanics and electronics—turn to Tornos for unique workflow solutions.
Position Summary
In Tornos we are looking candidates with passion, innovative and proactive approach with commitment to our strategy. As ServiceNow administrator you will be part of Global Service department in Tornos organization and you will be responsible for general administrative and development support of ServiceNow platform in the licence of Customer Service area. In specific you will be responsible for daily administrative tasks and also project support in terms of growth, upgrades and redesign of existing solution to the next level. This has to be aligned with the business process needs and overall concept of organizational strategy.
Main Responsibilities
- Provide general administration and technical support and maintenance for ServiceNow platform and associated applications
- Build and maintain internal technical documentation and processes documentation
- Coordinate application and platform upgrades and system updates based on stakeholders needs
- Support business organizational strategy, service transformation and other business development initiative in the perspective of application level
- Demonstrate collaboration, alignment and flexibility to Tornos Service transformation program and overall Tornos Group strategy
Requirements
- Ability to work on ServiceNow incidents or service request, problems and knowledge management applications
- Customer service orientation
- Ability to analyse raw results, determine bottlenecks and recommend solution
- Ability to train people on ServiceNow platform usage
- Good command of written & verbal English
- Flexibility and Adaptability
Education and Experience
- Education:
- Bachelor degree of economics / technical / or relevant
- Experience:
- User of ServiceNow
- IT driven profile to build his knowledge
We offer:
- Interesting and challenging work in the dynamic environment of the Machine Industry
- Gaining experience in an international team, operating on different European markets
- Package of benefits including private health care, life insurance
- Long-term, stable employment
- Hybrid work model (possibility at the request of the empoloyee)
