Solution Engineer (m/f/x)
Location: Katowice - ul. Marcina
Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, with the highest customer service standards that is working towards climate positivity.
We are looking for a curious and analytic mind to join our Customer Success & Support Team.
As a Solution Engineer at Fieldcode you will be in direct contact with our customers to translate their field service management processes into a solution in Fieldcode: from discovery and scoping of the requirements to the configuration and support of the solution with the support of the Customer Success & Support Teams Project Management, Technical Support and Training.
As a Solution engineer your responsibilities will be:
- Configuration of the workflow, processes and software actions in our admin panels and with the support of our development teams
- Support and extend the already implemented solutions and processes
As a Solution engineer you should be:
- A self-starter who is eager to break new ground: You like to be the first to know something and to understand why and how things happen
- A great analytic and creative mind. You are good at searching out information and experimenting. You like to concentrate on a particular topic and to solve puzzles.
- Passionate about working with international customers and comfortable working with complex business requirements and conflicting priorities.
As a Solution engineer you should bring:
- High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- Excellent communication skills in English. You should be to understand, present, discuss and negotiate complex processes of different industries, as well as ideas and requirements
- Proven experience in process and requirements analysis and configuration or any other role with a strong mix of technical and client-facing responsibilities
- A good understanding of data modeling and SQL
We offer you:
- A secure job in an innovative, international software company
- A company that not only achieves economic success but also works hard to make the world a better place:
- We invest heavily in research into high-quality technologies with a drastic impact on CO 2 reduction. Although there are few researched and valid methods to influence CO 2 negativity, we want to be at the forefront and work with our own scientists and projects to achieve our goals.
- Direct and open communication
- Very good opportunities for professional and personal development through our own personnel development program
- Mentoring program to facilitate the onboarding process
- Room for own ideas and suggestions for improvement as well as their quick implementation due to our very short decision-making processes