Tornos, a global supplier of Swiss-type and Bar Milling manufacturing equipment, including the tooling, services, spare parts, wear parts, consumables and automation solutions that support these systems. Markets served by Tornos include: Aerospace, automotive, medical, tool and die manufacturing. Tornos is an international company focused on the future. We are always looking for talented people who support growing the business and whose capabilities can be enhanced. Today Tornos has more than 700 employees around the world. Just over half of our employees are based in Moutier, Switzerland, the other half of our employees being located in our production centers in Asia (China and Taiwan) and in our seven subsidiaries (United States, Europe and Asia).
Tornos Poland in Kąty Wrocławskie is looking for a:
Entity: Tornos Technologies sp. z o.o / Shared Service Centre
Location: Poland
Department: Tornos Global Service / Service Factory
Position Title: Spare Parts Interpreter
Rank: Service Technician / Specialist
Reports To: Head of Technical Support
Contract Type: Full time
Tornos company specializes in the manufacture of machines designed to produce parts requiring extreme precision and quality. Since our 1914 founding, Tornos has pioneered sliding headstock technology. True to our promise, “We keep you turning,” we manufacture CNC sliding headstock automatic turning machines, cam- or numerically controlled multi-spindle machines, and machining centers for complex workpieces requiring high-precision machining, all backed by our own software and services. Rooted in Switzerland, Tornos’ global footprint keeps us close to our customers. Manufacturers across a wide range of growing market segments—from automotive and medical and dental to micromechanics and electronics—turn to Tornos for unique workflow solutions.
In Tornos we are looking candidates with passion, innovative and proactive approach with commitment to our strategy. The Spare Parts Interpreter role is the technical role which objective is to work remotely and provide technical research and identification of our products spare parts or tools. This role will be part of global service organization and would support internally Tornos organization.
- Provide World Class Customer Support to internal customers’ ensuring their needs are met quickly and efficiently
- Be accountable for efficient process of parts identification
- Obtain and demonstrate the expertise in a core technology (electrical, mechanical, electronic, etc.)
- Support Tornos Group and Tornos Service strategy realization and contribute to overall business strategy by demonstrating appropriate attitude and create positive visibility
- Demonstrate collaboration, alignment and flexibility to Tornos Service transformation program and overall Tornos Group strategy
- Responsible for identification of parts, bar feeders, toolbox with technical issue by appropriate research on necessary information, study part image
- Study necessary technical documentation, drawings to complete parts identification
- Archiving all documentation and instructions for new parts or parts updates in order to improve parts database quality
- Inventory checks for incorrect delivery from outside
- Analysis of the return, suppling manufactory problems (when we can still use parts)Create tasks for Master Data update if necessary
- Open, Analyze and validate Material in SAPProvide exact, high quality information on a equipment or tooling
- Escalate to next level support if needed
- Ensure stakeholders’ needs are met quickly and efficiently
- Perform related duties as assigned or required to meet company goals and objectives
Technical:
- Deep technical knowledge on machine elements, spare parts, material, barfeeders
- Deep technical knowledge on toolbox and mapping with products
- Ability to write / update technical documentation
- Good command of written and spoken English
Soft skills & abilities:
- Solution orientated and strong ownership approach
- Visual memory identification skills
- Excellent work and time organization (structure knowledge and documentation)
Education:
- Manufactory technical degree or bachelor degree of engineering
- Service Technician or R&D technical background experience
- Manufactoring services background
- Global & international organization
- Interesting and challenging work in the dynamic environment of the Machine Industry
- Gaining experience in an international team, operating on different European markets
- Package of benefits including private health care, life insurance
- Long-term, stable employment
