Swedish Customer Service Advisor

Tasks:

• Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
• Delivering professional and prompt service to the customers
• Keeping records of all customers' enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Requirements:

• Very good Swedish language skills both verbal and written
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure

We offer:

• Interesting and stable job in international team
• Competitive salary with attractive benefit package
• Intensive training package
• Opportunity of personal development in a multinational environment
• Free private medical care
• Flex benefits
• Additional life insurance
• Friendly working atmosphere