Team Manager

The chosen candidate will be responsible for the daily one-on-one supervision and management of Support Professionals on assigned team, typically a minimum of 20 direct reports. Ensures service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) obligations of our clients through the management of operational activity of the team.

• Leading Support Professionals, fostering their professional development and growth via effective coaching and communication and promoting teamwork and cooperation in delivering on Stream’s mission.  
• Implementation and execution of all required processes.
• Delivering KPI targets set by the client.
• Monitoring financial and quality performance of the team.
• Reporting to Operations Manager.
• Cooperation with the other departments.
• Preparation of the reports on the regular and ad-hoc basis as required by business needs.

• Very good command of German and English language (spoken and written) is a must.
• University degree.
• Knowledge of PC applications, especially Excel and PowerPoint.
• Contact center experience or equivalent experience as an asset.
• Analytical thinking.
• Organizational skills.
• Experience in managing a team.
• Excellent interpersonal skills.
• Ability to work under time pressure.