Tech Support Analyst
[online recruitment]
[online recruitment]
Location: woj.
podlaskie
Reference number: VR-61247
Project Description:
You'll be working in the TOC (Technology Operations Center) team. The TOC team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. We are aligned to Wealth Management Americas (WMA) business and IT DevOps Automation support Line where all software development lifecycle is controlled from initial build to production. The team is global in nature and is responsible for the full spectrum of deployment services improvement and support.
Responsibilities
- Serve as the DevOps Support engineer as well as provide hands on production support for several applications in WMA Tools and Automation portfolio
- Ensure production stability and availability for key Deployment automation ecosystem tools and services.
- Handle incident escalation and management
- Face off to senior Development & Infrastructure staff as well as 3rd party support vendor to implement efficient strategic solutions
- Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
- Drive process improvement initiatives alongside global production support projects.
- Support the Service & Product Manager across several technical domains
- Ensure workflows, processes, tooling and applications are of the highest quality standard
- Contribute expertise to the management of existing and new IT products and services
- Define workarounds for known errors and initiate process improvements
- Maintain a knowledge database
Skills
- ideally 4+ years of hands-on experience on Middleware technologies, deployment automation along with extensive exposure on DevOps concepts & it's implementation.
- Experience in IT production support of application deployment tools and automation
- good Knowledge of Application deployment process configuration and automation.
- Demonstrable experience in delivering a quality operational service to customers
- Operating in a Global team environment
- ITIL Qualified & proficient in using Service Now
- Evidence of being able to work in a dynamic and stressful environment
- Experience with tools Cloud and on-prem deployment technologies as well as use of monitoring toole such as App Dynamics and Splunk
- theoretical understanding and knowledge of other programming / scripting languages
- good understanding of Agile methodology; able to lead Scrum teams
- excellent process understanding and delivery management skills.
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- track record of influencing senior IT stakeholders and business partners
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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