Your Responsibilities / Activities:
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Focuses on developing knowledge in specific product suite or operating environments.
• Contributes information to the Support knowledge base.
• Manages workload effectively following Support Procedures
Your education, experience & skills which can make You the one:
• Graduated in Computer Science, IT or equivalent.
• Languages: French or German and fluent in English.
• Team player with the ability to build strong peer and interpersonal relationships.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Strong organizational and problem solving skills.
• Able to provide oral and written communication that effectively articulates complex ideas.
• User of Microsoft Office applications
Would be good if You also have:
• Previous experience working on Customer Service.
• Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER.
Why join us?
• Challenge – You will help solve the challenging business problems of our diverse customers globally
• Start-up phase – We are expanding our presence in Poland. You will co-create the company during a start-up phase, possibility of promotion and build a successful career path
• Diversified work – You will have a possibility to change between projects, technologies, applications and customers
• Training program – We provide an intensive training program, with access to global experts and a knowledge base.
• Benefits – We will provide a comprehensive package with flexible working hours
• Cooperative culture – You will work with inspiring people in a prestigious office in the center of Wroclaw
