The Global Leader in Microsoft Recruitment
Established in 2006 in Newcastle UK, Nigel Frank International has rapidly grown into the global leader in Microsoft recruitment. With additional offices in London, Berlin, New York, San Francisco, Dallas, Melbourne and Singapore, we offer our Microsoft Partner and End User clients unparalleled access to the widest range of high calibre candidates.
Technical support Specialist - international environment
In this newly created role, and as part of the IT team, the successful candidate will be required to fulfil the following requirements:
- Provide bilingual IT and AX support for users via phone and email;
- Installs, configures and troubleshoots desktop systems, workstations and mobile devices;
- Field incoming problems from end users to resolve application, hardware and AX software issues;
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required;
- Communicate AX application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
- Ensure all IT and AX support requests are dealt with in an efficient and timely manner;
- Accurately maintain logs and documentation related to IT Tickets;
- Participate in the design, development, and delivery of AX applications training programs and individual classes;
- Assist in creating end user documentation, instructions, procedures, and processes
- All other duties as assigned
Core Competencies:
- Bachelor's Degree in Information Technology or related education from technical institute is a plus.
- Must be able to read, write, and speak Polish and English fluently to be considered for this role.
- Excellent verbal and written skills required to communicate with users.
- 2+ years of experience in a technical support environment.
- Experience with Microsoft Dynamics AX 2009/2012 would be an asset.
*They are actively interviewing candidates at the moment.
