Technical support Specialist - international environment

In this newly created role, and as part of the IT team, the successful candidate will be required to fulfil the following requirements:

• Provide bilingual IT and AX support for users via phone and email;
• Installs, configures and troubleshoots desktop systems, workstations and mobile devices;
• Field incoming problems from end users to resolve application, hardware and AX software issues;
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required;
• Communicate AX application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders;
• Ensure all IT and AX support requests are dealt with in an efficient and timely manner;
• Accurately maintain logs and documentation related to IT Tickets;
• Participate in the design, development, and delivery of AX applications training programs and individual classes;
• Assist in creating end user documentation, instructions, procedures, and processes
• All other duties as assigned

 Core Competencies:

• Bachelor's Degree in Information Technology or related education from technical institute is a plus.
• Must be able to read, write, and speak Polish and English fluently to be considered for this role.
• Excellent verbal and written skills required to communicate with users.
• 2+ years of experience in a technical support environment.
• Experience with Microsoft Dynamics AX 2009/2012 would be an asset.

*They are actively interviewing candidates at the moment.