Technical Support Specialist with English

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, leader of Insurance area, we are looking for motivated person who would like to join to the company as a Technical Support Specialist with English

Location: Wrocław

Responsibilities:

• Providing Technical Support with computers, applications, outlook, networks for customers
• Act as a point of contact for colleague issues through phone, chat, email and portal
• Engage other Service Desk resources or appropriate 2 or 3 level service resources to resolve incidents
• Communicate with the Colleague Care team where necessary to ensure that escalated issues have proper attention
• Update knowledge management system as necessary
• Identify service improvement opportunities to key service management stakeholders
• Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
• Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact

Requirements:

• Proven experience in a Help Desk/Service Desk or Customer Service role
• Outstanding customer service skills and a “customer first” mentality are a must
• Basic understanding of IT principles and most commonly supported systems
• Fluency in English (both spoken and written) is a must
• Excellent verbal and written communication skills and telephone manner
• Ability to think logically to analyze, troubleshoot and resolve complex issues
• Bachelor's degree or relevant experience required
• ITIL Foundations Certification a plus

Offer:

• Attractive salary
• Extended benefit package
• Big opportunity to increase the technical knowledge
• Dynamic, young team full of positive energy