Premiere Global Services, Inc. is a global provider of communication technologies-based solutions. Our solutions help businesses increase sales, improve productivity and efficiency and enhance customer loyalty and retention by empowering them with new ways to communicate with, market to and service their constituents.
With worldwide headquarters in Atlanta, Georgia, we have an established customer base of approximately 60,000 corporate accounts in 19 countries worldwide.
Customer Support Agent with German & English
We are currently recruiting for a motivated Customer Service Agent with fluency in both English and fluency in German to work in our European HQ, idyllically set in Clonakilty, West Cork. (35 MILES FROM CORK CITY).
PURPOSE:
Responsible for providing effective client service for all internal and external clients
by demonstrating exceptional customer service skills, utilizing technical expertise and familiarity of company products and procedures.
RESPONSIBILITIES
- Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences
- Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner
- Providing real time conference assistance
- Reporting problems as necessary to minimize impact to clients
- Researching and resolving client complaints and concerns
- Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
- Reporting concerns with bridge functioning to the appropriate personnel
- Compiling Statistical data for report creation and future use
- Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives
- Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems
- Proactively contacting clients regarding on-going issues.
- Handling clerical duties relating to the conference calls, performing various CD duplication procedures,
SKILLS
- Fluency in English and German is essential
- Minimum of 1 to 2 years Customer Service experience
- Excellent speaking voice
- Accurate typing of approx 30 wpm
- Excellent working knowledge of Microsoft applications essential
- Excellent interpersonal and communication skills (both written and verbal)
- Problem resolution skills
- Accuracy and attention to detail is essential
- Excellent organizational and prioritization skills
- Ability to work well both independently and in a team environment
- Ability to work alternate shifts is a job requirement
- Ability and flexibility to perform all other job-related and ad-hoc duties as required.
Customer Support Agent mit Deutsch & Englisch
Premiere Global Services, Inc. ist ein globaler Anbieter von Kommunikationstechnologien basierenden Lösungen. Unsere Lösungen helfen Unternehmen den Umsatz steigern, die Produktivität verbessern und die Effizienz zu erhöhen und Kundenloyalität und-bindung durch Stärkung der sie mit neuen Möglichkeiten, um mit, Markt, zu kommunizieren und ihre Bestandteile zu reparieren.
, Mit Hauptsitz in Atlanta, Georgia, haben wir einen etablierten Kundenstamm von rund 60.000 Unternehmenskunden in 19 Ländern weltweit.
Derzeit suchen wir einen motivierten Customer Service Agent mit fließend Englisch und fließend in Deutsch, in unserem europäischen Hauptsitz arbeiten, idyllisch in Clonakilty, West Cork. (35 Meilen von der Stadt Cork).
Die Erwartungen
- Fließendes Englisch und Deutsch ist von wesentlicher Bedeutung
- Mindestens 1 bis 2 Jahre Erfahrung im Kundenservice
- Ausgezeichnete Sprechstimme
- Genaue Typisierung von ca. 30 wpm
- Exzellente Kenntnisse der Microsoft-Anwendungen unerlässlich
- Ausgezeichnete zwischenmenschliche und kommunikative Fähigkeiten (in Wort und Schrift)
- Problemlösung Fähigkeiten
- Genauigkeit und Liebe zum Detail ist wichtig
- Hervorragende organisatorische Fähigkeiten und Priorisierung
- Fähigkeit, gut zu arbeiten sowohl unabhängig als auch in einem Team
- Die Fähigkeit, alternative Schichten arbeiten ist ein Job Voraussetzung
- Fähigkeit und Flexibilität, um alle anderen beruflichen und Ad-hoc-Aufgaben zu erfüllen wie erforderlich.
