Business Analyst

Location: 100% remote

Pay Rate: up to 750 PLN /MD

• "Shift Left" contacts through deployment of new “Self-Service” technologies and contact channels, resulting in leaner, more efficient operations and therefore reducing cost of service
• Identify areas of process improvement (efficiency and effectiveness) and provide recommendations for solutions that detail advantages, disadvantages and associated risks
• Work with Application support teams and key stakeholders to define and deliver requirements, offering support and best practice advice.
• Develop required documentation such as presentations, workshop agendas, gap analysis reports, process flow diagrams, roles/responsibilities
• Coordinate system enhancements throughout the duration of their lifecycle, act as a conduit for requirements gathering, demonstration, testing and deployment
• Implement and manage continuous improvement lifecycle initiatives in order to reduce cost and improve customer experience

• Business system and service delivery experience
• Business Process definition, re-engineering and improvement
• Agile project delivery
• Business Analysis techniques - working directly with business stakeholders and service owners
• Service Management toolsets and portals (ServiceNow experience is welcome)   
• Understanding end to end business processes.
• Working to an allocated budget/forecasting time on projects or work areas
• Service Management knowledge (ITIL certification is welcome)

• Attractive salary
• Stable employment and professional development in an international environment
• Choice of preferred form of employment
• Work for the most recognizable Polish and global brands
• Training and coaching
• Long-term and interesting projects
• Benefits (e.g. premium private health care package and sports card), good working atmosphere and team building events
• Ongoing support from ASTEK Polska consultant
• Cooperation with specialists in their fields