Dołącz do światowych leaderów sprzedaży i poprowadź swój zespół do sukcesu. HomeGlobal daje szansę na imponujące zarobki i rozwój w ramach międzynarodowej organizacji.
Call Centre Team Supervisor for the Portuguese market
Warsaw or home office
Description of the position:
- Support in managing a culturally and linguistically diverse team
- Analysing the ongoing situation and the results of individual business lines, as well as undertaking actions adequate to the results of analyses and set goals
- Motivating the team and continued striving to improve performance in the qualitative and quantitative sense
- Administering the schedule of tasks performed by consultants
- Division of tasks between consultants
- Ongoing substantive support of consultants and verification of task implementation
- Reporting the level of task implementation to the manager
Requirements:
- Education – min. secondary, preferred higher education
- Knowledge of the Polish language – min. communicative
- Knowledge of the Portuguese language - min. at C1 level
- Experience in and knowledge of Call Centre processes (dealing with INB and OUTB sales campaigns)
- Experience in managing a team based on targets and priorities
- Good communication skills
- Knowledge of sales techniques
- Good knowledge of MS Excel
- Analytical and logical thinking skills
- Strong target orientation and focus on teamwork
- Very good working time organisation skills
We provide:
- Comprehensive training
- Flexible working hours
- Ability to develop managerial skills in a well-knit and ambitious team
- Potential to be promoted to the position of a Team Leader
