Call Centre Team Supervisor for the Portuguese market

Warsaw or home office

Description of the position:

• Support in managing a culturally and linguistically diverse team
• Analysing the ongoing situation and the results of individual business lines, as well as undertaking actions adequate to the results of analyses and set goals
• Motivating the team and continued striving to improve performance in the qualitative and quantitative sense
• Administering the schedule of tasks performed by consultants
• Division of tasks between consultants
• Ongoing substantive support of consultants and verification of task implementation
• Reporting the level of task implementation to the manager

We provide:

• Comprehensive training
• Flexible working hours
• Ability to develop managerial skills in a well-knit and ambitious team
• Potential to be promoted to the position of a Team Leader