As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 18,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English and non-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
The Service Asset Configuration Management (SACM) Analyst performs multiple, sometimes complex asset and configuration management support activities. The role is responsible for normal operations of the processes including tracking compliance, and assisting IT services teams operating in the processes. The role helps to ensure that the mechanics of the processes are monitored, identifies opportunities for improvements, and works with the SACM Senior Analyst and/or Global SME to implement. The role will also assist in completion of routine and complex work requests associated with the process, as well as the development, implementation, and maintenance of policy, procedures, and performance standards.
Responsibilities:
- Assists with validating and/or modifying data feeds
- Assesses suitability of requests for new Cis
- Interprets performance metrics, performs root cause analysis, assesses consequences, identifies solutions to issues/problems, and resolves deviations
- Supports process deployments & implementation
- Assists with developing, implementing, and refining Configuration Management processes and procedures
- Assists with identifying opportunities for process enhancements and improving the efficiency and effectiveness of processes
- Empowered to liaise with other functions in IT Services to establish quality improvement in SACM processes
Skills and experience requirements:
- Degree in computer science or a related discipline
- English language skills - excellent written and verbal communication
- Excellent understanding of the asset management lifecycle
- Excellent understanding of asset management control measures and metrics
- Strong experience with asset management and discovery tools
- Good knowledge of the other Service Management processes, particularly Change Management
- Experience working in a virtual environment
- Experience with ServiceNow CMDB
- Good understanding of the ITIL Access Management processes
- Excellent interpersonal skills
We offer:
- Work in prestigious stable company
- Contact of employment
- Fair salary
- Relocation package
- Participating in interesting projects
- Work in a professional, dynamic, truly global team
- Development opportunities in international multilingual environment
- Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)
- Language courses
- Modern office space near market square
- Relocation package