Dołącz do zespołu IKEA Janki k/Warszawy
Country Customer Manager, IKEA Retail, Service Office, Janki/Warsaw
WHO YOU ARE
You see things a little differently. So do we. Leadership at IKEA is simple, clear and humble. We're not fans of bureaucracy and complicated hierarchy. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.
About You:
- You put in focus the customer and teammates in everything you do, you are always willing to go that extra mile for your customers and colleagues.
- You take the lead in driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
- You have experience in leading, coaching and developing competent and high performing teams that will strongly contribute to reach the common objectives and goals (e.g. CX, growth, profitability, brand positioning).
- You are proactively cooperating with all key stakeholders within commercial group and beyond to secure integration and common focus to maximize business impact.
- You have an interest in home furnishing & understand how people live at home. You believe a better, more beautiful and more sustainable home makes an everyday life better.
YOUR RESPONSIBILITIES
- To deliver extraordinary and profitable growth by creating unforgettable rewarding experiences, including services across all channels and all customer journeys, so that customers will want to come again and again
- To secure that the customer is at the center of all key decision making processes within IKEA Poland and that the value for the customers is created
- To lead the design, defining, implementation and follow-up of the complete services offer (picking, transport and assembly; planning and designing; financing; sustainability, family friendly, etc.)
- Follow up and identify continuous improvements in the customer experience journey, in order to deliver an excellent customer satisfaction, and to maximize conversion in all touchpoints
- To secure an excellent operation in all customer meeting points and lead payment solutions, both offline and online
- To lead customer care developing and securing a seamless resolutions process in a multichannel environment, creating a great customer experience and optimizing business performance
- Act as matrix to our IKEA stores and our Country Customer Support Center, securing best practices are shared and providing the front line business operations with expertise
ABOUT THIS WORK AREA
- Leading Customer Experience for IKEA Poland in today's omni-channel reality,
- Leading Customer Operations,
- Leading our Service offer and its business performances,
- Leading the direction and performances of our Customer Support Center (Domolinia),
- You will be reporting to the Country Commercial Manager and leading a team of high performing leaders.
WE WANT
- that you would stay with us for a longer time - we provide a contract of employment,
- that you would develop and build your skill with us – together we will create a development path that will suit your needs,
- to ensure the safety of you and your family - we provide medical care, Pension Plan and Accident Insurance,
- to appreciate your achievements,
- to give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card).