FlexLink is a leading provider of automated production flow solutions – giving improved production efficiency to industry. Headquartered in Göteborg, Sweden, FlexLink has operating units in 30 countries and is represented in more than 60. In 2015, FlexLink had 840 employees and a turnover of SEK 1,872 million. FlexLink is part of Coesia, an innovation based Group consisting of 14 companies specialized in automated machinery and industrial process solutions. As an employee of FlexLink, you will experience a company that prioritizes social responsibility and encourages you to enhance your skills in a global environment.
Currently we are looking for candidates for a position of:
Customer Care Engineer
Miejsce pracy: Poznań, Plewiska
Your tasks:
- Provides competent first level HELPDESK support, advises and supports end-users and business
- partners in a friendly, customer-oriented manner and maintains a corresponding cooperation
- and communication style
- Understands our Case Management tool and logs HELPDESK requests, including claims in English
- Analyses failures precisely and efficient
- Takes every necessary step to achieve high system reliability and customer satisfaction, always considering costs
Requirements:
- Degree in electrical, electronic or software engineering (bachelor) or profound knowledge through professional experiences
- High level experience in trouble shooting complex machinery
- Good knowledge in IT networks (Ethernet, Router, Gateway, TCP/IP)
- Basic mechanical knowledge is expected
- Ideally professional education as a technician or engineer
- Fluency in English
- Willing to work in shift work
- Excellent communication and interpersonal skills
- Readiness for business trips
We offer:
- Full time employment contract
- Challenging job in a professional and multinational environment
- Private medical care with family option
- Multisport card
- Good atmosphere at work and comfortable working environment
