Customer care representative with Polish

• processes inbound calls/e-mails from customers and solve a wide range of customer service issues and problems;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• advising and informing customers regarding clients' products and services;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• has excellent command of Polish language (at least level C1);
• has good command of English language (at least level B2);
• experience in a contact center or customer facing role is beneficial;
• can adapt quickly to changes in products, process and technology;
• has proven track record of excellent attendance and time-keeping;
• has good computer literacy.