Customer Care Supervisor
Wrocław (+several weeks spent abroad for transition)
Customer Care Supervisor
Wrocław (+several weeks spent abroad for transition)
Nr Ref.: 1054638
Wrocław (+several weeks spent abroad for transition)
Nr Ref.: 1054638
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Our client is one of the most luxurious airlines in the world.
The brand is recognized for providing customer excellence to the passengers. For this reason we need people with passion for customers and able to exceed their expectations.
We are looking for a strong leader to manage a team of Customer Care Agents responsible for responding to customers' claims and complaints. You will be in charge of career paths, recruitment, escalations, etc., on top of which you will also process the more complicated claims. Prior to your start you will need to go abroad for several weeks to take part in a training.
The perfect candidate will have sound experience in managing a complaints department or a customer service team (if handling complaints was also in the scope). You need to speak excellent English as well. An additional European language would be a plus. Experience in an airline is essential.
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