Customer Service Advisor with Italian

• 1st line support and advisory of international customers
• The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress
• Keeping users appraised of progress
• The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

• Fluent Italian (C1 spoken and written) and English (min B2)
• Any additional foreign language will be an advantage
• Basic knowledge of Windows, MS Office
• Interest in IT and willingness to learn
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

The position will be located in our office in Bydgoszcz.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.