Customer Service Advisor

Job Description

• Work on the 1sth line supportand advisory of international customers
• The receipt of problemsreported by users, concerning the operation or interpretation of one or moreinformation systems
• The coordination of rapid andappropriate responses, including: channeling requests for help to appropriatefunctions for resolution, monitoring progress
• Keeping users appraised ofprogress
• The maintenance of aninventory of equipment supported by the Help Desk together with logs of userdetails, problems and resolutions, for administration and planning purposes
• Shift work

• Fluent (C1 spoken and written)knowledge of one or more language: English and/or German and/or French and/or Russianand/or Italian
• Any additional foreign languagewill be an advantage
• Basic knowledge on Windows andMS Office
• Interest in IT andwillingness to learn
• Basic computers skills
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment towork
• The ability to act swiftly andmake decisions
• Good organization of work

We offer work ininternational environment, a competitive salary package, relocation bonus(according to the internal procedures), private medical care, life anddisability insurance. Interesting trainings and professional developmentprogrammes also available.