Customer Service Representative - Accounting with German Language

In this function, you will be able to gain experience in a customer-facing position and build your knowledge in domains like accounting, conflict management and intercultural communication.

You will be working with a supportive and collaborative team which will help you develop your skills and process expertise.

You will also have a great opportunity to participate in interesting projects aiming to improve our processes, which will help you to grow your career.

The main activities in the position of Customer Service – Accounting involve :

• Daily customer contact through email, phone and cases with the objective to address customer inquiries in regard to invoicing and contract management
• Updating customer data to ensure the accuracy of internal records
• Ensuring an effective communication within internal departments
• Handling issues and following the designated escalation path
• Managing customer escalations
• Processing payments