Customer Service Representative with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international company located in Kraków, we are currently looking for Customer Service Representative with German to work in a newly created team.

Working on this position you will be responsible for (among other): handling inbound calls, chats, web enquiries and emails from customers who have an interest in implementing projects involving company's products and solutions and deal with existing customers that need support with (non) technical, learning, service contract entitlement questions. You will act as focal point and liaise with customers, partners, engineers and support managers. Your responsibilities will also include: own non technical requests and drive through to resolution, qualify sales related leads and allocate them to the sales teams.

To be successful on this position you need to have very good (min. C1) knowledge of German and good (min. B2) English. Experience in customer service/ sales would be an asset, but we are also open for fresh graduates willing to develop in aforementioned areas. We are looking for Candidates with an interest for IT related products and solutions. Ideal Candidate should have excellent communication skills, attention to details and high level of motivation.

Our client offers an interesting work in a strongly team-oriented culture; competitive salary and benefit package (incl. relocation package for candidates from outside of Lesser Poland Voivodeship).

If you are interested in this offer please send us your CV in English.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl