Customer Service Specialist with German

Do you lack challenges in your current company and the job seems to be boring? Come and join us - we might have something just right for you! We are currently in the middle of implementing a new project, which requires us to be courageous, creative and willing to give ideas to improve it!

• Creating and booking of orders
• Daily monitoring the assigned orders and customer requests
• Resolving customer requests
• Contact with the customers via e-mails/phone
• Capturing information from logistics partners and informing customers regarding availability and deliveries
• Checking and solving potential issues between client purchase orders and system information
• Solving issues regarding damaged goods, shipment delayed, etc.
• Handling complaints related to logistics and return transports
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
• Communicating with the warehouse and forwarders and efficiently manage the delivery process
• Preparing the relevant documents for the orders (export, transport, customs)
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas
• Updating the information in the system

• Very good German skills min. B2
• Communicative level of English
• Knowledge of the SAP
• Good MS Office (especially MS Excel) skills
• Ability to learn fast and adapt in the fast pace environment
• Personal culture competence of dealing with the client properly
• High motivation and ability to learn

• Attractive salary
• Possibility to take part in the new process
• Opportunity to propose and implement process improvements
• Stable job offer – employment contract
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)