Customer Service Team Leader

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our client, global consumer goods company, we are looking for

Customer Service Team Leader
Location: Prague, Czech Republic

Within this role you would be responsible for Customer Service supporting 9 European business units, manage team of up to 10 customer service agents and manage order entry and customer claims process. You would also act as Subject Matter Specialist for O2C process, maintain high customer service levels, manage and coach staff members as well as assist with their selection, training and performance. Within this role You will also participate in cross-functional process improvement initiatives, liaise with stakeholders to ensure issues are identified, tracked and resolved in a timely manner and monitor, manage, confirm and report Key Performance Indicators for services offered by our client.

Successful candidate should have at least 6 years of experience in customer service and hold at least Bachelor’s Degree in business, financial or similar field. We are looking for someone who is client oriented, has wide operational knowledge and strong analytical and organizational skills as well as project management skills. You have to have at least 3 years of experience in people management, be proficient in Excel and have solid understanding of systems and processes. Experience in shared service environment and SAP knowledge would be an asset. Fluent English (both written and spoken) is a must.

The client offers stable job in a global company, opportunities to develop and attractive salary. You would also work in a brand new service Centre in Prague, which would bring you a lot of opportunities to grow with the company.

If you are interested please feel free to apply.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl