Customer Success Associate (Czech)

• GFI provides software solutions for SMB; our specialization is Security and Networking.
• Our key core value is to make our customer successful and from there we trust our business will grow.
• Naturally, our support team is held to the highest standard and we want all our team members to live and breathe our customer success value.

• Own customers' incoming issues, resolve them to the extent of your scope of action and escalate as needed to other technical departments.
• Handle customers' queries through email, phone and chat.
• Live up to the standard of being the front-line representative of the company with our clients, reactively and proactively.
• Successfully complete other duties as required.

• Basic level of tech knowledge of networking: TCP/IP, Powershell, ISS, SQL, HTML.
• Know how to prioritize based on business needs.
• Defuse any escalated customer situation.
• Effectively communicate technical solutions to non-technical customers
• Know the specifics of communications with end users as well as professional clients and distributors
• Team player, even if it is in a work from home environment
•  Czech required
• Compensation: $15/hr USD, that’s $30,000/annually

Hours: 40 hours/week, long term
Location: Global (remote)

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews, scenario questions, and online skills examinations before meeting with the hiring managers. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.