Are you a results-driven professional motivated by a drive to bring your customers success?
Are you an effective communicator capable of collaborating with multiple teams to achieve your goals?
Do you enjoy working directly with customers?
Do you thrive on working with complex and challenging technology?
Are you eager to join a network of the most talented remote workers in the world while earning $36,000 all from the comfort of your home?
If you’re a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently — then this may be the perfect job for you.
Aurea Software acquires, manages, and builds mission critical software.
Our key core value is to make our customer successful and from there we trust our business will grow.
Naturally, our support team is held to the highest standard and we empower all our team members to live and breathe our customer success value.
- Prioritize based on business needs
- Defuse any escalated customer situation
- Handle customers' queries through email, phone and chat
- Live up to the standard of being the front-line representative of the company with our clients, reactively and proactively
- Effectively communicate technical solutions to non-technical customers
- Know the specifics of communications with end users as well as professional clients and distributors
- Be a team player, even if it is in a work from home environment
- Troubleshoot within a virtual environment
- Set up virtual machines
- 3+ years, as a front-line technical support agent in a high-volume contact center
- Experience with Domain Name Servers and Active Directory authentication
- Experience as technical support for B2C or B2B customers
- Windows Server OS
- Technical knowledge of networking
- Windows Networking
- TCP/IP
- Powershell
- ISS
- SQL
- HTML
- XML
- XSL
- HTML/CSS
- JavaScript
- Ajax Streamserve in the retails service (ERP retail, Finance, WMS)
- French
- Familiarity with troubleshooting in virtual environments
- Experience setting up virtual machines
Compensation: $18/hr USD, that’s $36,000 Annually
Hours: 40 hours/week, long term
Location: Global (remote)
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews, scenario questions, and online skills examinations before meeting with the hiring managers. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.