Ogłoszenie numer: 4712772, from 2021-06-07
Phlexglobal is a specialist provider of document management solutions and other support services to the global clinical research market. We have a fantastic opportunity for a Customer Success Specialist to join us. Customer Success Specialists own the customer relationship for tactical projects and to deliver continuous high-quality support across customers and projects to enhance the customer success experience.
We are looking for:
Customer Success Specialist
Location: lubelskie, Lublin
Job description
- Creation of project status reports for Customer Success Managers reporting on customer facing Key Performance Indicators
- Be accountable for all PhlexEview user administration as per customer and internal role configuration documents.
- Support Customer Success Managers with meeting coordination, logistics and compiling action minutes.
- To implement and manage processes that will ensure customer success.
- Be an advocate for the company, helping to build great relationships with new customers.
- Onboard new customers, educating them on how to get the most value out of using our solution.
- Keep track of customer contract expiration dates and follow up on renewals to support customer retention rates.
- Encourage upsells, identify customers who require or would be ideal for solution/package upgrades and offer advice.
- Be the point of contact for customer support regarding minor, non-technical issues, or otherwise seek help from our technical team.
- Work with customer success managers to take ownership of long-standing customer relationships.
Requirements
To succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs.
- Experience of working within a customer success or support role.
- An excellent communication skill with the ability to create warm authentic relationships
- Excellent English language skill
- Be well-organised, accurate, proactive and recognise priority tasks
- Able to demonstrate excellent written, verbal & analytical skills
- CRM, billing, and support platform experience, such as Jira.
- Experience in training users on new technology
- An understanding of SAAS software solution
We offer
- Regular performance reviews to help you to achieve your career development goals
- Possibility of remote work
- Flexible working arrangements
- Good atmosphere at work with highly motivated and integrated team
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Great benefits (MyBenefit, private healthcare, employee capital plans and life assurance)
Employment in an international company