Customer Support Specialist

Job description

The ideal candidate should have a good customer-oriented mindset with some authentic experience in customer support, and demonstrate very good computer skills. The interested candidates should have a good written and spoken English skills and willingness to do shift work are a must. Knowledge of any other foreign language will be an additional advantage.

Summary of Role:

• The Customer Support Specialist is first point of contacts for clients and resolves their request by email / chat / telephone.
• Monitoring and responding quickly and effectively to customers' requests
• Evaluating the severity of the users problem and acting accordingly (e.g. alerting a developer in case of a system bug, or contacting the finance department in case of issues with billing etc.)
• Following up with customers to ensure the issue has been resolved and gaining feedback from customers about the system usage.– Creating client databases
• Managing orders

Requirements

• Good computer skills (MS Office

• Very good command of written and spoken English
  KNOWLEDGE OF ANY ASIAN LANGUAGE WOULD BE A GREAT ADVANTAGE

• Ability to work in a fast-paced environment

• Good problem-solving skills

• Customer-oriented mindset

• High motivation and learning skills

• Previous experience in a customer services environment is an advantage

We offer

• Amazing opportunity to be a part of a big, totally innovative project
• Very good working conditions (work agrement)
• Competitive salary that is negotiable depending on experience and flexibility
• Great atmosphere and multicultural environment