If customers are inspired by the competence and friendliness of your service, then you are exactly right at TELUS International. It's a special talent to make people on the phone feel like they are in best hands. If you want to live customer service at best quality, we have the perfect job for you.
For our team in Gdańsk we are currently looking for support as
Digital Marketing Expert (m/f/d)
- Contacting new and existing clients (Agencies or Advertisers) via phone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Improve client’s experience by driving optimal and appropriate product adoption
- Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
- Produce success stories from advertisers who have had success in growing their business by using the products
- Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
- Bachelor’s degree
- 1 to 3 years’ experience in digital marketing or online sales organization
- Proficient level of Russian language (both written and spoken)
- English language on B2 level minimum
- Knowledge of MS Office and use of voicemail and electronic mail systems
- Excellent communication skills: verbal, written, listening skills
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
- Proactive mind set with regards to identifying issues and opportunities as well as communication with clients
- Highly motivated and goal-oriented
- Takes direction well while also demonstrating proactive behaviour
- Creative decision-making skills and proven ability to work independently
- Strong attention to detail and follow-up skills
- Ability to multitask and work under pressure
- Feels comfortable contacting clients via phone, chat or email
- Comprehensive product training and intensive training-on-the-job
- Flexible planning of working hours for a good work-life-balance
- Internal training and further education possibilities via our campus
- Advancement opportunities in our international company
- Fixed basic remuneration with attractive bonus options
- Highly motivated and dedicated team with flat hierarchies and informal culture
- Great office with modern workplaces as well as free drinks and regularly fresh fruit as a little extra motivation
- Private medical healthcare
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.