Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Atos Proactive Experience Center is our company's reply to fill the gap between "green SLA" and poor End User Experience - XLA. This concept is implementing End User Computing Analytics (EUCA) Service based on Nexthink - a solution that shows real time absolutely everything going on with our devices and end users.
EUCA Service has been designed to meet the requirements of complex enterprise IT environments, supporting the end-to-end management of employee digital experience. The Nexthink platform provides everything you need for measuring, monitoring, and improving Digital Employee Experience. It drives the collection and aggregation of real-time data from all of your endpoints, facilitates automated remediation that scales from individual devices to thousands of endpoints, and provides high-level metrics for instant visibility and continuous improvement.
- Proactive Hardware & Software solving problems on End User Devices
- Analysis of trends and recording current health status of End User Devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered;
- Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assist in deployment scenarios
- Perform ongoing maintenance
- Check the Appliance health (CPU, Disk & Memory Utilization)
- Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
- Maintaining customer specific EUCA documentation updated
- Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
- Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
- Knowledge of Active Directory 2008 and 2012
- Understanding of GPO configuration and management
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Understanding of TCP/IP networking
- Understanding of DNS, DHCP services
- Strong analytical skills
- Experience with analyzing system logs, events and monitoring alerts
- Experience with diagnosing, resolving and delivering root cause analysis for automatic alerts, issues and incidents
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Proficiency in spoken and written English; good communication skills;
- Capability to understand and write technical documentation
- Proactive demeanor
- Ability to work independently as well as in the team
- High motivation to self-development
- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
- Knowledge of PKI and PowerShell scripting will be highly appreciated
- Knowledge and hands-on experience with Nexthink would be a plus
- Possibility of remote work
- Work for an organization holding the "Best Place to Work" title
- Competitive salary package (including bonuses)
- Private medical care and life insurance
- Benefit program (including Multisport card)
- German and English language courses
- Participation in the international challenging IT activities along with opportunity of implementing own ideas and improvements
- Internal and external training
- Access to our knowledge library and interdisciplinary e-learning portals
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
- Professional career
- only going up - Courses and trainings
under control - Money
on point - Olympic projects
that will win your heart - Remote work
and you're home - Medical care - always on the plus side
- Casuuuuual
atmosphere - Sports package
for training without a break - Integration
100% the best
Atos Proactive Experience Center is our company's reply to fill the gap between "green SLA" and poor End User Experience - XLA. This concept is implementing End User Computing Analytics (EUCA) Service based on Nexthink - a solution that shows real time absolutely everything going on with our devices and end users.
EUCA Service has been designed to meet the requirements of complex enterprise IT environments, supporting the end-to-end management of employee digital experience. The Nexthink platform provides everything you need for measuring, monitoring, and improving Digital Employee Experience. It drives the collection and aggregation of real-time data from all of your endpoints, facilitates automated remediation that scales from individual devices to thousands of endpoints, and provides high-level metrics for instant visibility and continuous improvement.
- Proactive Hardware & Software solving problems on End User Devices
- Analysis of trends and recording current health status of End User Devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered;
- Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assist in deployment scenarios
- Perform ongoing maintenance
- Check the Appliance health (CPU, Disk & Memory Utilization)
- Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
- Maintaining customer specific EUCA documentation updated
- Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
- Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
- Knowledge of Active Directory 2008 and 2012
- Understanding of GPO configuration and management
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Understanding of TCP/IP networking
- Understanding of DNS, DHCP services
- Strong analytical skills
- Experience with analyzing system logs, events and monitoring alerts
- Experience with diagnosing, resolving and delivering root cause analysis for automatic alerts, issues and incidents
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Proficiency in spoken and written English; good communication skills;
- Capability to understand and write technical documentation
- Proactive demeanor
- Ability to work independently as well as in the team
- High motivation to self-development
- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
- Knowledge of PKI and PowerShell scripting will be highly appreciated
- Knowledge and hands-on experience with Nexthink would be a plus
- Possibility of remote work
- Work for an organization holding the "Best Place to Work" title
- Competitive salary package (including bonuses)
- Private medical care and life insurance
- Benefit program (including Multisport card)
- German and English language courses
- Participation in the international challenging IT activities along with opportunity of implementing own ideas and improvements
- Internal and external training
- Access to our knowledge library and interdisciplinary e-learning portals
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
- Professional career
- only going up - Courses and trainings
under control - Money
on point - Olympic projects
that will win your heart - Remote work
and you're home - Medical care - always on the plus side
- Casuuuuual
atmosphere - Sports package
for training without a break - Integration
100% the best