International Paper (NYSE: IP) is a global paper and packaging company with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include uncoated papers and industrial and consumer packaging, complemented by xpedx, the company's North American distribution company. Headquartered in Memphis, Tenn., the company employs about 61,500 people in more than 20 countries and serves customers worldwide. For more information about International Paper, its products and stewardship efforts, visit internationalpaper.com.
International Paper is expanding its IT Solutions & Services Department in Krakow and Brussels and is seeking exceptional candidates to be part of its team as a
(ref. no: LAN11/praca.pl)
Provide LAN and personal computer support to IP facilities. Under direct supervision, provides second tier support to end-users for PC, server, Blackberrys, RF equipment, printers, mainframe applications and hardware, and other network attached devices. Trouble shoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.
Key Accountabilities
- Provide day-to-day management and break/fix work of desktops, servers, Blackberrys, RF devices, printers, other network attached devices, and LAN for all assigned facilities.
- Under direct supervision capable of handling any routine technical problem with demonstrated adequate communication skills.
- Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.
- Member of On-Call rotation and may require travel between supported sites and facilities.
- May act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
- May manage vendor warranty and break/fix work. May assist in the desktop/server/LAN procurement process.
Skills and Experience Requirements
- University Degree in Information Systems or equivalent
- MCDST (Microsoft Certified Desktop Support Technician) credentials preferred
- Good command of English and French, ability to communicate in Russian will be advantageous
May require 10 - 30% of time traveling to facilities and customers, requires being member of on-call rotation
We offer
The opportunity to work in a multinational and multicultural company, stable employment, high standards of work, attractive salary, social fund, modern office placed in the center of Krakow, friendly and dynamic work environment, career development within global structure.