German speaking Technical Support Agent

Hemmersbach Central Support Spółka z o.o. Sp. k.

Bielany Wrocławskie, Wrocław

2 dni temu

 

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

German speaking Technical Support Agent
Bielany Wrocławskie, Wrocław
Your Tasks
  • Filtering and qualifying IT service repair orders related to printers
  • Analyzing and solving problems related to printer hardware
  • Providing remote L 1,5 Global Support to our end customers (phone)
  • Ordering parts of printers via internal system
  • Monitoring the correct timelines (SLA) and ticket flow
  • On-going analysis and validation of data included in orders
Our Requirements
  • Good German and English language (speaking and writing)
  • Readiness to work on a daily basis as well as quickly re-prioritize tasks
  • Effective communication skills and ability to work in a team
  • Openness to learn new things – technical vocabulary and issues from printing area
  • Very good organizational skills

Would be an asset:

  • Printer technical knowledge
  • Previous experience in a helpdesk capacity
  • Knowledge about remote troubleshooting
Your Benefits
  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids' Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea and company bus from the centre of Wroclaw

Would you like to join our team? Please send your CV in English.

 

 APLIKUJ TERAZ 

 

 

Poznaj

Hemmersbach Central Support Spółka z o.o. Sp. k.

Why us?

We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.

In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.

Recruiting process

StepPre-selection of candidates
StepPhone interview
StepFace to face / Skype interview
StepDecision and offer

Testimonials


Robert

PMO Administrator, Bielany Wrocławskie

I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.

The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach.

Ola

HR Analyst, Katowice

Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.

Read more

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