Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Helpdesk Team Leader
Job Description
Team Leader will be responsible for coordinating help desk team with strong concentration for quality of services.
Main duties:
- Monitoring team KPI's and the quality of work
- Monitoring tasks performed , checking that they are relevant with best practices
- Recommending and implementing changes to processes to ensure continuous improvement
- Strong cooperation with other managers regarding to new solutions
- Resolving issues with the service delivery and escalating to appropriate managers whenchanges are required
- Keeping database up to date
- Running administrative tasks in the team.
- Experienced as a Team Leader/ Coach/ Supervisor for help desk team
- Able to speak english (B2) and german (C1)
- Very good work organization (ability to prioritize tasks)
- Very good social skills (communication, assertiveness)
- Excellent team working skills
- Able to solve problems
- Strong client orientation
- Able to plan procesess improvemnt
- Knowledge and understanding of IT business
- Knowledge about ITIL procedures will be a strong advantage
- Experienced in corporate environment
- Willingness to relocate to Bydgoszcz
- Work in the international environment with innovative technologies
- well-organized career path
- Relocation package
- Private medical care
- Life and disability insurance
- Interesting trainings and professional programs
If you are interested in this offer please send your application by clicking Apply button.
