ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.
HR Analyst
Zadania:
- Develop expertise on data governance and use of data in downstream processes to aid troubleshooting capability
- Monitor work queues for new tickets
- Coordination of issue resolution leveraging global support team to meet Service Level Agreements
- Escalation of issues as needed to subject matter experts as needed
- Provides on-the-job training for less experienced employees
- Undertakes handling of complaints and difficult calls
- Initiates and lead special projects as assigned which maintain and improve customer service levels.
- Responsible to resolve issues in a timely and accurate method according to Service Level Agreements
- Analyzes tickets to identify root causes enabling identification of proactive improvement opportunities
- Engages requesters to ensure all required information about the issue has been gathered to enable an accurate and timely resolution
- 2-4 years equivalent work experience
- Fluent English
- Aditionally, fluent French/German/Russian would be a plus
- Deep knowledge of HR Policies & Procedures
- Comfortable using/accessing multiple systems
- Effective use of tools and resources
- Customer service skills
- Comfortable using/accessing multiple systems
- Knowledge sharing/team skills
- Customer Service Skills; verbal and written
- Communication skills
- Effectively triage various issues
- Detail oriented/accurate and thorough
- Independent follow-through
- Resiliency
- Strong customer service skills/client focus
- Must to be able to maintain and retain confidentiality of data, protection of workforce data in the roles
- Integrity of data and held to a higher standard
- Atractive salary
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Service award
- Vacation award
- Attractive compensation
- Relocation package
- Job in an international copmany
