Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brand, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the job done each time, every time.
HR Services Representative
Praca Stała
Nr Ref.: HRR/049/OQQ
Zadania:
- Provides full service to clients
- Achieves quality and volume targets and maintains customer satisfaction
- Requires full familiarity with the HtR systems and processes in scope of Service Center service
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (including: phone inquiries, email/web tickets, IRS responses and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs"off-phone" tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
- Minimum 1 year equivalent work experience preferred
- Bachelor's degree or higher from an accredited university
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; Success Factors; GWN; SAP, SalesForce orother HR Systems
- Knowledge of languages: English and second language (Dutch / Spanish / Italian / French /German / Russian / Swedish)
- Customer service skills
- Communication skills
- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to develop career path in a new organizational structures
- Modern and friendly work environment with open door policy
- Professional trainings and onboarding package
- Competitive salary
