Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
IT Helpdesk Specialist
Miejsce pracy: woj.
małopolskie
Nr ref.: KSO/05/HD/2021
Nr ref.: KSO/05/HD/2021
- Primary Role will be to take hypercare calls. Hypercare calls will focus on responding to customer issues related to the Data Protection control rollouts. While taking calls the expectation is you will use the knowledge base to both answer user questions about the new data controls as well as troubleshoot possible issues and escalate accordingly as necessary.
- Also needs the ability to adapt to taking other types of troubleshooting calls using knowledge base for support.
- Chat support. Available for chat support if deemed necessary by the regional lead.
- Report possible issues related to D.P. controls to your team lead so they can be taken back to the project leaders
- As experience is gained taking the calls coming in watch for common issues. The knowledge gained by working the real world scenarios can be used to help improve existing knowledge
- Must be proficient in tools commonly used in service desk role such as remoting tools, AD tools, ticketing systems, MS Office applications ect
- Must have soft skills such that they can troubleshoot and resolve user issues while providing a high level of customer satisfaction and do so in an efficient manner
- Very good English skills
- Sport subscription
- Private healthcare
- Cafeteria system