IT Manager – Onsite Support

 Inviting applications for the role of IT Manager – Onsite Support

Responsibilities:

• Acts as Primary management contact for the site and respective Offices.
• Manages the Onsite IT team to Support end user hardware: Laptops, Desktops & Thin
  clients/Mac devices in office or Remote.
• Occasional or need based hands and feet support to maintain back office hardware
  (server/network devices in hub rooms) to help remote teams maintain “Business as
  Usual”. Inclusive of Video Conference devices as needed.
• Ensures administration of assets and its inventories are up to date always and forecast
  the needs.
• Management of vendor relationships and SLA’s.
• Review completed tasks to ascertain compliance with standards. Monitor all team
  members and provide necessary advice and guidance.
• Perform regular appraisal of team member’s performance and devise strategies to help
  with improvements as well as career growth.
• Coach all team members and motivate them to produce desired results.
• Organize regular trainings/ Knowledge to teach team members of new techniques and
  methods.
• Keep up with trends in the constantly evolving information technology industry.
• Takes proactive steps in managing problems and bring in ideas for improvements with
  analysis.
• Work alongside other departments to achieve company goals and visions.
  IT Manager - Onsite Support
• Perform periodic risk assessments and initiate risk control strategies.
• Carry out in-depth research to reveal new and better methods of handling functions
  within the department.
• Ensures support for all internal and external Audits.
• Ability to effectively handle stress, pressures, and challenges.
• Ability to listen to team members and communicate instructions effectively, identifies
  resources needed and assigns individual responsibilities.
• Ability to always pay attention to details and encourage team members to do same.
• Project management as per business needs, support, and infrastructure related projects.
• Coordinate & active participation with global IT teams on requests, troubleshoots,
  projects very frequently.
• Manages and carries out IT implementations and projects for internal functional teams
  as well as for operations.
• Creates and executes project work plans and revises as appropriate to meet changing
  needs and requirements.
• Suggests areas for improvement in internal processes along with possible solutions.
• Participates in planning IT projects/ strategies & yearly budgets.
• Plan and drive infrastructure upgrades, changes, and improvements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Understand the business processes of Operations Team and translate the requirements
  into technical solutions.
• Have in-depth knowledge of management goals and visions and work in line with team
  members to achieve them.
• Manages day-to-day Operational interactions with stake holders.
• Sets and manages client expectations.
• Participate actively in implementing, deploying, and updating of infrastructure and
  applications (together with the dedicated team) as for the functional specifications based
  on the business requirements.
• Holds regular status meetings with direct & project teams as required.

 Qualifications:

• Bachelor’s degree in Computer Science or relevant field of study.
• Extensive experience in the day-to-day management of all operational aspects in/of a
  small to medium size IT team, in the area supporting end user hardware, operating
  systems, basic networks, servers, mobile/telephony / Level2 & 3 helpdesk.
• Service Delivery Management, ITIL process delivery and/or ITIL certification would be a
  plus.
• Knowledge of IT systems, IT infrastructure and IT applications architectures. 
  IT Manager - Onsite Support
• Understanding of different network components (LAN, WAN, Firewall, Router, Switch,
  MPLS).
• Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop
  system.
• Telephony experience / VOIP.
• Remote device management.
• Knowledge & experience of Ticket Management systems/IT asset management.
• Excellent technical troubleshooting skills.
• Knowledge of MS Windows 7 & 10, Active Directory, Windows RDS, Endpoint Security.
• Microsoft Office 365 & Azure or wider cloud computing experience.
• Wintel technology experience covering Windows 10, Server, Office365, Active Directory.

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)