ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
IT Service Manager
Miejsce pracy: Gdynia/Remote
Responsibilities:
- Ensure clear communication about env status,
- Act as a primary contact for all customer queries and issues,
- Ensure proper execution of service requests relevant to environments,
- Ensure detailed investigation & diagnosis of incidents & service requests,
- Perform root cause analysis of infrastructure problems and develop resolution plans,
- Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities,
- Produce management information including KPIs and reports,
- Ensure clear communication, knowledge sharing & training,
- Mentor and direct team members for timely completion of assigned projects,
- Work with different Development/Test teams to ensure plans are optimized within timelines,
- Oversee infrastructure upgrades, modifications and deployments.
Other skills:
- Project Management,
- IT development, test and operations experience,
- ITIL Foundation,
- Understanding of incident, change and release management processes,
- Knowledge of JIRA and Confluence,
- Professional English level written and spoken,
- Strong relationship management skills.
We offer:
- Attractive salary,
- Stable employment and professional development opportunities in an international environment,
- Possibility of choosing preferred type of contract,
- Working for well-known Polish and global brands,
- Trainings,
- Interesting, long-term projects.
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System