IT Service Owner
[online recruitment]
[online recruitment]
Location: Remote Poland
Reference number: VR-61737
Project Description:
The IT Service Owner (ITSO) Delegate is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for that services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Responsibilities
- Accountable for maintaining effective control of the end to end service
- Successful operation and continuous improvement of service
- Adhering to governance processes and ensuring compliance with all IT FIM requirements
- Pro-active planning of service requirements (e.g. Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)
- Be a contact or escalation point when requests for service information are requested from stakeholders
- Collaborate with key stakeholders within your Function such as other Services Owners, POD Team Members; Risk & Control Officers, Evergreening Leads, Infrastructure Leads, vendors, SSP Leads and CCO Tech colleagues, and within HSBC Group.
- Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
- Update all inventory tools to maintain service and application information
Skills
- At least 3 years' experience working in either IT Service Management, Infrastructure or Software support or Project Management
- Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
- Ability to build and maintain strong relationship with stakeholder and colleagues from other teams
- Team player and adaptable to change
- Basic knowledge of IT technologies, their components and their operational environments
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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