IT Site Infrastructure Manager

Position based in Warsaw, Złote Tarasy building

Mars Information Services is the Information Technology (IT) department of Mars which supports and develops the global IT applications and infrastructure of Mars Inc. Our teams are truly multicultural and a strong team spirit is driving them. We design, develop and support global applications that power growth and enable our businesses to run their operations efficiently.

This is a cross-segment role with accountability for all local IT infrastructure services across multiple sites in 1 or more countries with a team of 4 or more direct reports.  The role works closely with other IT service managers, leading activities at a regional or global level to drive increased collaboration, alignment & service improvements across all site teams.

• Leading a team to deliver all on-site IT infrastructure services for multiple sites, including end user desk side support, asset lifecycle management &  local application hosting
• Ensuring all IT services are delivered within agreed Service Level Agreements
• Driving continuous improvement of services, to both increase efficiencies & ensure alignment with changing business needs
• Line management of a team of 4 or more direct reports, including possible remote associates
• Accountability for a number of vendor-managed services
• Planning & managing a budget of approx. $2m
• Accountability for at least 1 regional service stream (virtual team of 4-8 associates focused on defining, measuring & improving a specific service at a regional level)
• As part of the regional Site Infra leadership team, contributing to local infrastructure strategy through taking part in & leading specific projects at regional level

• 5+ years experience in IT service management
• Education: Graduate degree level
• IT project management or similar
• Experience managing IT change within a business context
• Experience dealing with people/customers at different levels of the business
• Good broad understanding of infrastructure technology
• ITIL certification is preferred, but not essential
• Language: English and Polish advanced