Agencja zatrudnienia (nr licencji 812)
Your main responsibilities will include:
- Second and third level of support for the NOC (e-mail, phone, tickets)
- Working on customer networks remotly
- Pro-active monitoring of the NOC and managed customers infrastructure
- Using NMS tools to monitor the customer's network to provide both reactive and proactive support of the customer's network
- Provide shift leadership as needed to insure that process is followed and technical issues are resolved
- Good English speaking skills: German is a bonus but not needed
- Understanding and experience with 24 X 7 Operations (IT, NOC, etc)
- CCNP level technical expertise in the technical skills - needed
- Ability to troubleshoot relevant technologies
- Understanding or certification in ITIL a plus
- Good Customer service skills
- Attention to detail and ability to follow process and document tickets
- Base leadership skills to insure processes are followed and issues driven to resolution
- Work in prestigious company with attractive salary
- Opportunities to develop
- Several trainings and development programmes
- Attractive benefit package
- Ability to work remotely