IT Support Analyst (Splunk)
[online recruitment]
[online recruitment]
Location: Remote Poland
Reference number: VR-62918
Project Description:
You'll be working in the Splunk team. We provide level 2/3 technical and business support for our Splunk/ELK customers. As a Splunk/ELK expert, you'll play an important role in keep our Splunk/ELK technical environment available and performant for our customers. This includes ServiceNow, Netcool, AppDynamics, IPSoft, Moogsoft, Loom, to name just a few. The Splunk team is complemented by a broader team focused on Service Operations for various other tools supporting the ITIL processes.
Responsibilities
- Support the Service & Product Manager across several technical domains
- Participate in different projects, including upgrade, migration or client related activities
- Ensure workflows, processes, tooling and applications are of the highest quality standard
- Contribute expertise to the management of existing and new IT products and services
- Create and enhance documentation and ability to train our clients globally.
- Efficient in working in an environment with multiple customers and prioritizing work to achieve department goals and meeting/exceeding customer expectations
- Strong knowledge on ITSI and other Splunk premium apps.
- Great communicator and able to work as part of a diverse, geographically dispersed team
- Assist internal users of Splunk in designing and maintaining production-quality dashboards
- Ability to dissect technical problems, analyze data, and recommend potential solutions
- Ability to tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
- Should be able to take the findings from solving problems and use them to drive product and service improvement
- Candidate should be able to understand and adapt to any constraints of a team they need help from or working under and work towards mutual understanding.
Skills
- ideally 3-5 years of hands-on experience with Splunk in a Linux and/or Windows OS environment
- expert as Splunk Admin handling support team
- proficient with software development tools, such as GitHub, JIRA, etc
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- track record of influencing senior IT stakeholders and business partners
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- willing to provide on-call support as required
- able to work as part of a global team interacting with client all over the world
- able to prioritize your own workload and work with minimal supervision where required
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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