IT Support Specialist (Level3) [rekrutacja online]
Gdańsk, Gdynia, Sopot
"The most craziest projects are carried out by expanding the boundaries of innovation and progres!”
We employ nearly 700 specialists in France, Poland, Spain, Canda, USA and China. The Intitek Group advises and accompanies its Clients in digital transformation.
Intitek Polska with its branches in Poznań, Gdańsk, Warsaw, Cracow and Wroclaw is one of the main players in the outsourcing market in Poland. We operate in the area of specialized IT and engineering services.
MAIN DUTIES:
- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
- Perform incident resolution or when needed escalation to the appropriate group
- Execute software installation and deployment to computing systems
- Execute asset change tasks and reflect such changes in appropriate databases
- Distribute new user IT starter package and provide initial user IT orientation
- Ensure security and policy compliance while performing technical tasks
- Contribute updates to technical documentation, procedures and process definitions
- Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
- Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function
- Contribute to Global IT projects as needed and as coordinated by the assigned Project Manager
- Provide Executive Computing Support on demand
- The IT Technician reports to the GITSO Operations Manager and receives functional guidance from the Technical Leads and more experienced colleagues. The ITT frequently interacts with end users, other IT teams and external service providers.
REQUIREMENTS:
- At least three years hands-on experience in enterprise IT infrastructure support and service delivery
- Computing or engineering degree preferable
- Professional technical IT certifications highly desirable
- Extensive IT technical support skills with superior knowledge of operating systems and software
- Excellent troubleshooting and problem solving skills
- Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
- Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situation
- Excellent English oral and written communication skills
- Strong sensitivity for cultural differences and significant global acumen
WE OFFER
- Attractive employment conditions based on a contract of employment or a B2B contract
- Relocation package
- Participation in innovative, international projects, trips abroad
- Professional training
- Private medical care
- Multisport card