IT Support Specialist with German
thyssenkrupp Group Services Gdańsk Sp. z o.o.
Zachodniopomorskie
specjalista (mid)
Praca częściowo zdalna
rekrutacja online
10 godz. temu

At thyssenkrupp we have more than 160,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

IT Support Specialist with German
thyssenkrupp Group Services Gdańsk, Location

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. Our global support team provides comprehensive knowledge in infrastructure to all thyssenkrupp employees around the world. Within our team we’re focused on development and take part in many interesting projects across the whole IT department.

 

As part of our Team you will be responsible for:
  • Serving as L1 Support in our Global Support Team for infrastructure and/or application environment
  • Serving as User Support in Desktop / Server Services
  • Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems
  • Investigation on troubleshooting of problems in MS products
  • Identification, failure analysis and problem solving via phone or email
  • Incident recording and tracking in a ticketing tool
  • Incidents processing to other support groups
  • User management in various systems
  • Establishing FAQ for users
  • Creating and updating of knowledge base
  • Taking part in interesting projects, like automation project
Your profile
  • Fluent written and spoken German (min. B2), English on a communicative level (min. B1)
  • Minimum Bachelor’s Degree
  • Ready to work in shifts (24/5)
  • Willing to work in international environment and teams
  • Experienced in working in international environment and teams
  • Experienced in working in Service Desk team (whether L1 and/or L2 support)
Would be an asset
  • MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory)
  • Hardware (Notebook, Desktop)  basic knowledge
  • Network (LAN/WAN) basic knowledge
What we offer you
  • Talent and development programs aimed at developing technical and soft skills: access to online learning platforms, necessary tutorials with experienced colleagues from Germany, certified trainings provided by external specialists, foreign language classes, internal trainers, training programs,
  • Attractive working conditions and social benefits: sports cards (MultiSport), funding of cultural and sports activities, Lux Med private medical care, relocation package, induction by a team of experienced professionals, co-financing of glasses, life insurance, MyBenefit platform, fresh fruit days, language allowances
  • “Open door” culture - work in international environment, friendly working atmosphere: flexible working hours, hybrid work model, tk Volunteer team, Sports Team, sports activities funded by company
Contact


thyssenkrupp Group Services Gdańsk Sp. z o.o.
Human Resources Department
al.Grunwaldzka 472 D, 80-309 Gdańsk
Telephone: +48 58 783 60 00
Email: career.pl@thyssenkrupp.com
Facebook: https://pl-pl.facebook.com/thyssenkruppkariera
LinkedIn: https://www.linkedin.com/company/thyssenkrupp-gss-gdansk

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
Aplikuj teraz

Poznaj

thyssenkrupp Group Services Gdańsk

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp – one of the largest GSS centers in Tri-City. In the future, we will also be the biggest center within the worldwide operating GSS organization network of thyssenkrupp shared service centers. We provide services in the areas of Finance & Accounting (FI), Information Technology (IT), Human Resources (HR) and Procurement (PRO).

thyssenkrupp is an international industrial group with a diversified business profile – it consists of over 450 Group companies in almost 80 countries around the world, so do not hesitate to contact us today!

Podobne oferty